Privacy Policy

1. Introduction

Alkimify (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our platform and services.

Alkimify provides credit infrastructure services that transform informal financial data into structured credit intelligence for small and medium-sized enterprises (SMEs) across Africa, with primary operations in the CEMAC region.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name, email address, and phone number
• Business name, registration details, and address
• Government-issued identification documents where required
• Professional role and organisational affiliation

2.2 Financial and Business Data

To deliver our credit assessment services, we process various forms of financial data, including:

• Mobile money transaction logs and records
• Photos of receipts, invoices, and financial documents
• Voice notes and audio descriptions of business activities
• Sales records, inventory data, and business performance metrics
• Bank statements and transaction histories (where provided)

2.3 Device and Technical Data

• IP address, browser type, and operating system
• Device identifiers and usage patterns
• Pages visited and features used within our platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide credit intelligence services — processing informal financial data through our Data Refinery to generate structured credit profiles
• Generate Afri-Score assessments — creating credit scores tailored to informal and semi-formal economic activity
• Ensure regulatory compliance — meeting obligations under COBAC (Commission Bancaire de l'Afrique Centrale) and applicable data protection regulations
• Improve our services — analysing usage patterns to enhance platform performance and user experience
• Communicate with you — sending service updates, security alerts, and responding to your enquiries
• Prevent fraud — detecting and preventing fraudulent activities and security threats

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have given explicit consent for specific processing activities
• Contractual necessity — where processing is necessary to fulfil our service agreement with you
• Legal obligation — where we are required to process data by applicable law or regulation
• Legitimate interests — where processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing

We may share your information with:

• Partner financial institutions — banks, microfinance institutions, and lenders who use our credit intelligence to make lending decisions
• Regulatory bodies — including COBAC and other relevant authorities as required by law
• Service providers — trusted third parties who assist in operating our platform, subject to strict data protection agreements

We do not sell your personal data to third parties.

6. Data Storage and Security

We employ a hybrid cloud infrastructure to protect your data. Personally identifiable information (PII) is stored on secure local servers within the CEMAC region. Anonymised and aggregated data may be processed in secure cloud environments for machine learning and analytics purposes.

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and incident response procedures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal retention requirements
• Portability — request a copy of your data in a structured, machine-readable format
• Withdraw consent — withdraw previously given consent at any time
• Object — object to processing of your data based on legitimate interests

To exercise any of these rights, please contact us at info@alkimify.com.

9. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@alkimify.com
• Headquarters: Chapel Close 3, NW10 2DL, London, United Kingdom
• Operational Office: Bonapriso, Douala, Cameroon